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Form Submissions Not Populating the Sheet
Incident
Report for Smartsheet Gov
Postmortem
On May 18th, 2025 at 8:30 PM PDT, an infrastructure change was made that prevented form submissions with contact data from populating on their corresponding sheet. Our Engineering team identified the issue at 10:40 AM PDT on 5/19/25. A fix was made to address this issue at 11:10 AM PDT and any impacted form submissions were processed and added to their sheets by 12:45 PM PDT.
Resolved
This incident has been resolved.
Monitoring
A fix has been implemented, so the issue will not reproduce and all impacted submissions have been restored to the sheets. We are monitoring to ensure continued stability of this feature.
Identified
We have identified the issue and taken action to resolve. Form submissions moving forward will succeed. We are working on restoring form submissions which previously failed. We will continue to provide frequent updates as we work towards resolution.
Investigating
We are currently investigating some customer reports of form submissions not reaching the sheet. We've determined that this only occurs when there is a contact field in the form. We will continue to provide frequent updates as we work towards resolution.
This incident affected: Core Application (Forms).